Thank you for shopping at ysmcul.shop. We want you to feel confident when purchasing from our store. This Return and Refund Policy explains how returns, exchanges, repairs, replacements, and refunds are handled.

Nothing in this policy excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

1. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a repair, replacement, refund, cancellation, or compensation if a product:

• Is faulty, defective, or unsafe;

• Is not of acceptable quality;

• Is materially different from its description, image, or sample;

• Is not fit for its normal purpose;

• Is not fit for a particular purpose that you made known to us before purchasing; or

• Does not otherwise comply with an applicable consumer guarantee.

Your rights under the Australian Consumer Law apply separately from, and may continue beyond, any manufacturer’s warranty or voluntary warranty.

2. Major Problems

A product may have a major problem when:

• A reasonable customer would not have purchased it if they had known about the problem;

• It is unsafe;

• It is substantially different from its description or sample;

• It cannot be used for its normal purpose and cannot easily be repaired within a reasonable time; or

• It cannot be used for a purpose that you told us about before purchasing and cannot easily be repaired within a reasonable time.

When a product has a major problem, you may choose:

• A full refund;

• A replacement of the same type and similar value; or

• To keep the product and receive compensation for the reduction in its value, where applicable.

Refunds for products with a major problem will not be reduced because the product has been used before the problem was identified.

3. Minor Problems

If a product has a minor problem, we may choose to provide an appropriate remedy, such as a free repair.

If we cannot repair the product, refuse to repair it, or cannot complete the repair within a reasonable time, you may be entitled to a replacement, refund, or another remedy available under the Australian Consumer Law.

4. Change-of-Mind Returns

In addition to your rights under the Australian Consumer Law, ysmcul.shop offers a voluntary 30-day change-of-mind return period.

To request a change-of-mind return, you must contact us within 30 days after receiving your order.

To qualify for a change-of-mind return, the product must:

• Be unused, unworn, unwashed, and in resalable condition;

• Have all original labels, tags, accessories, manuals, and packaging;

• Be free from stains, odours, damage, alterations, or signs of use; and

• Be accompanied by valid proof of purchase.

Change-of-mind returns that do not meet these conditions may be refused.

This voluntary 30-day period does not limit your rights relating to faulty, defective, unsafe, or incorrectly described products under the Australian Consumer Law.

5. Products Excluded From Change-of-Mind Returns

Unless required by the Australian Consumer Law, change-of-mind returns may not be accepted for:

• Personalised, customised, or made-to-order products;

• Gift cards;

• Downloadable or digital products;

• Perishable goods;

• Personal care or hygiene products that have been opened;

• Underwear, swimwear, earrings, or other intimate products where hygiene seals have been removed;

• Products damaged through misuse, neglect, accidental damage, or improper care; and

• Products marked as final sale where the product is not faulty.

These exclusions do not apply where a product is faulty, unsafe, incorrectly described, or otherwise fails to meet a consumer guarantee.

6. Sale and Promotional Products

Sale, discounted, clearance, and promotional products are covered by the same Australian Consumer Law guarantees as full-priced products.

A sale product may not qualify for a voluntary change-of-mind return where it was clearly marked as final sale. However, a final-sale label does not remove your rights if the product is faulty or otherwise fails to comply with a consumer guarantee.

7. Damaged, Faulty, or Incorrect Products

Please contact us as soon as reasonably possible if your order arrives damaged, faulty, incomplete, or different from the product ordered.

Please provide:

• Your full name;

• Your order number;

• The email address used to place the order;

• A description of the problem; and

• Clear photographs or videos showing the product, packaging, shipping label, and problem where reasonably necessary.

We may ask to inspect or assess the product before confirming the appropriate remedy. This assessment does not limit your rights under the Australian Consumer Law.

You will not be required to contact the manufacturer instead of ysmcul.shop. We remain responsible for addressing problems with products purchased directly from our store.

8. Requesting a Return

Before returning any product, contact our customer support team:

Email: info@ysmcul.shop
Phone: +61 8 8739 4073

Please do not send products to our business address without first receiving return approval and return instructions.

After reviewing your request, we will provide the applicable return address and instructions. The return destination may differ from our business correspondence address.

Products returned without prior authorisation may be delayed, refused, or returned to the sender, except where doing so would be inconsistent with your rights under applicable law.

9. Proof of Purchase

We may ask you to provide reasonable proof of purchase, such as:

• An order confirmation;

• A receipt;

• A payment record;

• A bank or card statement; or

• Other documentation showing that the product was purchased from ysmcul.shop.

Original packaging is preferred for change-of-mind returns but is not required when seeking a remedy for a faulty product under the Australian Consumer Law.

10. Return Shipping Costs

Change-of-Mind Returns

For an approved change-of-mind return, you are responsible for the return shipping costs. We recommend using a trackable shipping service and retaining the postage receipt.

We are not responsible for change-of-mind returns that are lost or damaged while being returned to us.

Faulty, Damaged, or Incorrect Products

Where we confirm that a product is faulty, damaged, incorrectly supplied, or otherwise fails to meet a consumer guarantee, we will reimburse reasonable return shipping costs already paid by you or provide another appropriate return method.

Please retain receipts for postage or transportation costs.

For products that are large, heavy, installed, or difficult to return, please contact us so that an appropriate collection or return arrangement can be organised.

11. Exchanges

Where an exchange is available, the replacement product will normally be dispatched after the returned product has been received and assessed.

If the requested replacement is unavailable, we may offer:

• An alternative product;

• Store credit, where you agree to accept it; or

• A refund.

Where you are legally entitled to a refund, you are not required to accept store credit instead.

12. Refund Processing

Once an approved return has been received and assessed, we will notify you of the outcome.

Approved refunds will be processed promptly using the original payment method unless you agree to another method.

Depending on your bank, card issuer, or payment provider, additional processing time may be required before the refunded amount appears in your account.

For a major product problem, an approved refund will include the full amount paid for the affected product. Any other amounts that must be refunded under the Australian Consumer Law will also be included where applicable.

We do not charge restocking, inspection, administration, or processing fees for remedies provided because a product has failed to comply with a consumer guarantee.

13. Refunds Not Received

If we have confirmed that a refund has been processed but you have not received it:

1. Check your bank or payment account again;

2. Contact your card issuer, bank, or payment provider; and

3. Contact us at info@ysmcul.shop if the refund remains unavailable.

Payment providers may require additional time to record and display completed refunds.

14. Order Cancellations

To request an order cancellation, contact us as soon as possible at info@ysmcul.shop.

We will make reasonable efforts to cancel the order before it is processed or dispatched. However, cancellation cannot be guaranteed once an order has entered fulfilment or has been shipped.

If the order has already been dispatched, you may request a return after receiving it in accordance with this policy.

If ysmcul.shop cancels an order because a product is unavailable, incorrectly priced, or cannot be supplied, we will notify you and refund the relevant amount paid.

15. Refused and Unclaimed Deliveries

If an order is returned because it was refused, unclaimed, or addressed incorrectly using information provided by the customer, we will contact the customer to discuss redelivery or a refund.

Reasonable redelivery or return costs may be deducted from a voluntary change-of-mind refund where permitted by law. No deduction will be made where doing so would interfere with a remedy required under the Australian Consumer Law.

16. Misuse and Customer-Caused Damage

A repair, replacement, or refund may not be available where the problem was caused by:

• Misuse or improper handling;

• Accidental damage occurring after delivery;

• Failure to follow care, installation, or operating instructions;

• Unauthorised modification or repair;

• Ordinary wear and tear; or

• A fault that was clearly disclosed before purchase.

This section does not affect any remedy that remains available under applicable law.

17. Contact Information

For return, exchange, repair, replacement, or refund enquiries, contact:

ysmcul.shop
Email: info@ysmcul.shop
Phone: +61 8 8739 4073
Business address: 18 Madgwick Street, Wynnum QLD 4178, Australia

Please contact us before sending any return. The business address above is provided for contact and correspondence purposes and should not be used as a return address unless we specifically instruct you to do so.