Privacy policy

 

This Privacy Policy describes how ysmcul.shop (“ysmcul.shop”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects personal information when you visit our website, create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with our services.

This Privacy Policy applies to personal information collected through our Shopify online store and related communications.

We are committed to handling personal information responsibly and, where applicable, in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and other applicable privacy and data protection laws.

1. Contact Details

The entity responsible for the personal information described in this Privacy Policy is:

Store name: ysmcul.shop
Email: info@ysmcul.shop
Phone: +61 8 8739 4073
Address: 18 Madgwick Street, Wynnum QLD 4178, Australia

Questions, requests, and privacy complaints may be submitted using the contact details above.

2. Meaning of Personal Information

“Personal information” generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you interact with our store, personal information may include your name, contact details, delivery address, billing information, order history, account information, online identifiers, and communications with us.

Information that has been permanently anonymised or aggregated so that it can no longer reasonably identify an individual is not treated as personal information.

3. Personal Information We Collect

We may collect the following categories of personal information.

Identity and Contact Information

This may include:

• Full name;

• Email address;

• Telephone number;

• Billing address;

• Delivery address; and

• Other contact information you provide.

Account Information

If you create a customer account, we may collect:

• Account login details;

• Account preferences;

• Saved addresses;

• Order history; and

• Information associated with your customer profile.

You are responsible for keeping your account credentials confidential.

Order and Transaction Information

When you place or attempt to place an order, we may collect:

• Products viewed, selected, or purchased;

• Order number;

• Order value;

• Discount or promotional code information;

• Delivery method;

• Transaction status;

• Returns, refunds, exchanges, or complaints; and

• Information required to detect or prevent fraudulent transactions.

Payment Information

Payments may be processed by Shopify Payments or other third-party payment providers.

We may receive limited payment-related information, such as:

• Payment method;

• Transaction identifier;

• Payment status;

• Billing address; and

• Limited card details, such as the card type or last digits.

Complete card numbers and security codes are generally collected and processed directly by the relevant payment provider rather than stored by us.

Device and Website Usage Information

When you visit our store, we or our service providers may automatically collect information such as:

• Internet Protocol address;

• Browser type and version;

• Device type;

• Operating system;

• Time zone;

• Approximate location based on IP address;

• Referring website;

• Pages and products viewed;

• Search activity;

• Shopping cart activity;

• Checkout activity;

• Session duration;

• Cookie identifiers; and

• Information about how you interact with the website.

Communications

When you contact us, we may collect:

• The contents of your message;

• Customer service correspondence;

• Order enquiries;

• Complaints;

• Product reviews;

• Survey responses; and

• Photographs, videos, or documents you voluntarily provide.

Marketing Preferences

Where you subscribe to marketing communications, we may collect:

• Your email address or telephone number;

• Subscription status;

• Communication preferences;

• Records of consent, where applicable; and

• Information about your interaction with marketing messages.

Information From Other Sources

We may receive personal information from:

• Shopify;

• Payment processors;

• Shipping and fulfilment providers;

• Fraud-prevention providers;

• Analytics providers;

• Advertising and social media platforms;

• Customer support providers;

• Business partners; and

• Other third parties where permitted by law.

4. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, submit a form, or subscribe to marketing;

• Automatically through cookies, pixels, tags, local storage, and similar technologies;

• From Shopify and applications connected to our Shopify store;

• From payment, delivery, fulfilment, and fraud-prevention providers;

• From advertising, analytics, and social media services;

• From another person who places an order on your behalf or sends a product to you; and

• From publicly available sources where permitted by law.

Where reasonably practicable, we will collect personal information directly from you.

5. Why We Collect and Use Personal Information

We may collect, use, and disclose personal information for the following purposes.

Providing Products and Services

We may use personal information to:

• Process and fulfil orders;

• Confirm payments;

• Arrange delivery;

• Provide order confirmations and tracking information;

• Manage customer accounts;

• Process returns, exchanges, repairs, and refunds; and

• Provide customer support.

Communicating With You

We may use personal information to:

• Respond to enquiries;

• Provide service-related notices;

• Inform you about an order;

• Request additional information;

• Resolve complaints or disputes; and

• Send important updates about our store or policies.

Operating and Improving the Store

We may use information to:

• Operate and maintain our website;

• Understand how customers use the store;

• Improve website navigation and functionality;

• Measure store performance;

• Develop or improve products and services;

• Personalise content and product recommendations; and

• Diagnose technical problems.

Security and Fraud Prevention

We may use personal information to:

• Verify transactions;

• Detect suspicious activity;

• Prevent fraud, abuse, phishing, and security incidents;

• Protect customer accounts;

• Enforce our store policies; and

• Protect our rights, property, customers, and service providers.

Marketing and Advertising

Subject to your preferences and applicable law, we may use personal information to:

• Send promotional emails or messages;

• Inform you about products, discounts, and special offers;

• Measure the effectiveness of advertisements;

• Display relevant advertising;

• Build or analyse advertising audiences; and

• Understand customer interests.

You may opt out of direct marketing at any time.

Legal and Regulatory Purposes

We may use or disclose personal information where reasonably necessary to:

• Comply with applicable laws;

• Respond to lawful requests from regulators, courts, or government authorities;

• Maintain tax, accounting, and transaction records;

• Establish, exercise, or defend legal claims;

• Investigate suspected misconduct; and

• Comply with consumer protection obligations.

6. When We Disclose Personal Information

We may disclose personal information to service providers that assist us with operating our business, including:

• Shopify and related Shopify entities;

• Payment processors and financial institutions;

• Shipping carriers and delivery providers;

• Warehousing, fulfilment, and logistics providers;

• Fraud-detection and identity-verification providers;

• Website hosting and technical support providers;

• Customer service platforms;

• Email and communication providers;

• Analytics providers;

• Advertising and social media platforms;

• Accountants, lawyers, insurers, and professional advisers;

• Government authorities, regulators, courts, and law-enforcement agencies where required or permitted by law; and

• A purchaser, investor, successor, or adviser involved in a proposed or completed sale, merger, restructuring, or transfer of our business.

We only provide service providers with information that is reasonably necessary for them to perform their services, subject to applicable contractual and legal requirements.

We do not sell personal information as a standalone commercial product.

7. Shopify

Our online store is hosted on Shopify.

Shopify provides the ecommerce platform that allows us to display products, manage customers, process orders, and operate our online store. Shopify may collect and process personal information on our behalf or for its own authorised purposes in accordance with its applicable privacy documentation.

Information processed through Shopify may be transferred to Shopify entities, infrastructure, and service providers located outside Australia.

Your use of certain Shopify consumer services, such as Shop or Shop Pay, may also be subject to separate terms and privacy practices provided by Shopify.

8. Cookies and Similar Technologies

Our store may use cookies, pixels, tags, software development kits, local storage, and similar technologies.

Cookies are small data files stored on your browser or device. They may be used for the following purposes.

Essential Cookies

These cookies are required for basic website functions, including:

• Keeping the shopping cart active;

• Processing checkout;

• Maintaining account sessions;

• Providing security;

• Remembering privacy preferences; and

• Preventing fraud.

Disabling essential cookies may prevent parts of the store from functioning correctly.

Functional Cookies

These cookies may remember:

• Language preferences;

• Location preferences;

• Account settings; and

• Other choices that improve your shopping experience.

Analytics Cookies

These cookies help us understand:

• Visitor numbers;

• Traffic sources;

• Popular pages and products;

• Website performance; and

• How customers navigate the store.

Advertising Cookies

Where enabled, advertising cookies and similar technologies may be used to:

• Measure advertising performance;

• Limit repeated advertisements;

• Understand customer interests;

• Personalise advertisements; and

• Create or analyse advertising audiences.

You may control cookies through your browser settings and, where available, through the cookie or privacy preference banner displayed on our website.

Blocking or deleting cookies may affect website functionality and may not prevent all forms of online tracking.

9. Direct Marketing

Where permitted by law, we may send you marketing communications about products, promotions, and store updates.

You may unsubscribe at any time by:

• Clicking the unsubscribe link in a marketing email;

• Following the opt-out instructions in the communication; or

• Contacting us at info@ysmcul.shop.

We will process valid opt-out requests within a reasonable period and without charge.

Even after opting out of marketing, you may continue to receive transactional or service-related communications, such as order confirmations, delivery notifications, security notices, and responses to customer service enquiries.

10. Overseas Disclosure and Processing

Some of our service providers may operate, store information, or process personal information outside Australia.

Depending on the services used, overseas locations may include:

• Singapore;

• Canada;

• The United States;

• Countries within the European Economic Area;

• The United Kingdom; and

• Other countries in which Shopify or our service providers operate.

The countries involved may change as providers update their infrastructure and subcontractors.

Where applicable, we take reasonable steps to use reputable service providers and address overseas handling of personal information in accordance with applicable privacy requirements. However, privacy and data protection laws in other countries may differ from Australian law.

You may contact us for further information about relevant overseas providers.

11. Data Security

We take reasonable administrative, technical, and organisational measures designed to protect personal information against:

• Loss;

• Misuse;

• Interference;

• Unauthorised access;

• Unauthorised modification;

• Unauthorised disclosure; and

• Destruction.

These measures may include access controls, account authentication, secure service providers, encrypted communications, staff access restrictions, monitoring, backups, and internal procedures.

However, no internet transmission, electronic storage system, or security measure is completely secure. You should use a strong and unique password, protect your account details, and contact us immediately if you believe your account or personal information has been compromised.

12. Data Breaches

If we become aware of a suspected data breach, we will assess and respond to it in accordance with our legal obligations.

Where the Notifiable Data Breaches scheme applies and an eligible data breach is likely to result in serious harm, we will take the steps required by applicable law, which may include notifying affected individuals and the Office of the Australian Information Commissioner.

13. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete transactions;

• Provide customer service;

• Maintain business and accounting records;

• Meet tax and legal requirements;

• Prevent fraud;

• Resolve disputes; and

• Enforce agreements.

Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, and legitimate business needs.

When personal information is no longer required, we will take reasonable steps to delete, destroy, or permanently anonymise it, subject to technical limitations and legal recordkeeping obligations.

14. Accessing Your Personal Information

You may request access to personal information that we hold about you.

To make an access request, contact us at info@ysmcul.shop and provide sufficient information to identify you and locate the relevant records.

We may need to verify your identity before processing a request. We will respond within a reasonable period.

Access may be refused or limited where permitted or required by law. If we refuse access, we will generally provide reasons where legally required.

We will not charge for submitting an access request. A reasonable fee may apply to providing access where permitted by law, but no fee will be charged without first informing you.

15. Correcting Personal Information

We take reasonable steps to ensure that the personal information we use is accurate, complete, relevant, and up to date.

You may ask us to correct personal information that is inaccurate, incomplete, out of date, irrelevant, or misleading.

You may also be able to update certain information directly through your customer account.

Correction requests can be sent to info@ysmcul.shop. We may ask you to verify your identity and provide information supporting the requested correction.

16. Deletion Requests

You may request deletion of personal information by contacting info@ysmcul.shop.

We will assess deletion requests in accordance with applicable law. We may need to retain certain information where required or reasonably necessary for:

• Legal and regulatory compliance;

• Tax and accounting records;

• Fraud prevention;

• Transaction records;

• Dispute resolution;

• Security; or

• Establishing or defending legal claims.

Deleting personal information may affect our ability to provide certain services or maintain your customer account.

17. Anonymity and Pseudonymity

Where lawful and practicable, you may interact with us anonymously or by using a pseudonym.

However, we generally require accurate identifying and contact information to:

• Process payments;

• Fulfil orders;

• Deliver products;

• Prevent fraud;

• Manage returns and refunds; and

• Respond to account-specific enquiries.

18. Sensitive Information

We do not generally seek to collect sensitive information, such as information about health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, biometric data, or criminal records.

Please do not provide sensitive information unless it is reasonably necessary and specifically requested.

Where we are required to collect sensitive information, we will handle it in accordance with applicable law.

19. Children’s Privacy

Our store is not directed specifically at children, and we do not knowingly seek to collect personal information from children without appropriate authorisation.

Customers must have the legal capacity required to place an order or must use the store with the involvement of a parent or legal guardian.

If you believe that a child has provided personal information without appropriate consent, please contact us at info@ysmcul.shop so that we can review the matter.

20. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other services.

We do not control the privacy or security practices of independent third parties. This Privacy Policy does not apply to personal information collected directly by those third parties.

You should review the privacy policies of third-party services before providing them with personal information.

21. Business Transfers

If ysmcul.shop is involved in a merger, acquisition, restructuring, financing, sale of assets, insolvency process, or transfer of ownership, personal information may be disclosed or transferred as part of that transaction.

Any recipient will be required to handle personal information in accordance with applicable law and any continuing obligations attached to that information.

22. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us:

Email: info@ysmcul.shop
Phone: +61 8 8739 4073
Address: 18 Madgwick Street, Wynnum QLD 4178, Australia

Please include:

• Your name and contact details;

• A description of your concern;

• Relevant dates or order details; and

• The outcome you are seeking.

We will acknowledge and investigate privacy complaints within a reasonable period. We may contact you for additional information and will provide a response after reviewing the matter.

If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business;

• Changes to our website or services;

• New technologies or service providers;

• Legal or regulatory developments; and

• Changes to how we collect or use personal information.

The updated version will be published on this page with a revised “Last updated” date.

Where required by law, we will provide additional notice of material changes.

24. Contact Us

For questions, requests, or complaints concerning this Privacy Policy or your personal information, contact:

ysmcul.shop
Email: info@ysmcul.shop
Phone: +61 8 8739 4073
Address: 18 Madgwick Street, Wynnum QLD 4178, Australia